Terms & Conditions of Sale

These Terms and Conditions of Sale (T&Cs) govern the commercial relationship between Nova klub - F.Z.E ("Nova Klub") and the professional establishments ("the Client") subscribing to our digital loyalty solutions. Subscription to the service, confirmed by the payment of the subscription fee, constitutes full and complete acceptance of these T&Cs, which serve as the binding contract for the provision of services between Nova Klub and the Client.

Free Plan: Limited access (up to 50 customer cards, 1 location, Apple/Google Wallet integration). Support via online documentation only.

Essential Plan: Platform access, management tools, and digital loyalty cards.

Enterprise Plan: Includes the Essential plan features + multi-location management, custom brand kit, priority support, and access to the Nova Network.

The Nova Network is a marketing visibility and acquisition tool. Nova Klub commits to an obligation of means to facilitate connections, but does not guarantee a minimum volume of new customers or specific revenue results, as these depend on factors outside of Nova Klub's control.

Hours: The service is available from Monday to Sunday, from 09:00 AM to 07:00 PM (local time).

Maintenance: Nova Klub reserves the right to perform technical maintenance outside these hours. Nova Klub shall not be held liable for service interruptions occurring outside these hours or in cases of force majeure.

The Client retains ownership of their own customer data.

As part of the Enterprise plan, the Client authorizes Nova Klub to process and aggregate navigation data within the Nova Network for the purpose of operating and optimizing recommendations. Nova Klub commits not to sell this nominative data to third-party non-partners.

The Client acknowledges that Nova Klub remains the sole owner of the platform, source code, brand, and technological tools used. Payment of the subscription fee confers only a right to use the service, not a transfer of intellectual property.

Payment: Subscriptions are payable monthly or annually by credit card. Any failure to pay will result in immediate suspension of access after a reminder.

Termination: The Client may terminate their subscription at any time by email to info@novaklub.com with a 30-day notice period before the renewal date. No refunds will be issued for the current period.

Exclusion of Indemnification: Nova Klub cannot be held liable for indirect damages (loss of customers, loss of turnover). Under no circumstances shall Nova Klub be required to refund amounts paid by the Client. If Nova Klub's liability is retained by a competent jurisdiction, it shall be strictly limited to a symbolic amount of 1 AED.

Force Majeure: Nova Klub's liability cannot be invoked in the event of failure due to a force majeure event (including but not limited to server outages, cyberattacks, or government decisions).

Applicable Law: These T&Cs are governed by the laws in force in the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the courts of Ajman.